Scout RFP was acquired by Workday at the end of last year. Since that time, both of our organizations have been working towards working towards aligning our services, systems and support for our customers and suppliers. While you might not have a direct relationship with Workday yet, we’re pleased to share details around the changes and opportunities to leverage Workday’s rich infrastructure and tooling to provide you an even more robust experience when you engage with our Scout Customer Support team.
In this article, we will cover:
- Upcoming changes to your Supplier experience
- Future State on Supplier Knowledge Base content
- How to Contact Support when changes are live
As we work through this transition, we will continue to provide Scout Suppliers the best in class support they are accustomed to. There are a few changes suppliers are expected to see when we go-live as one Support organization which includes the migration of current Supplier content to Workday Community and a phased deprecation of our support contact email and phone number.
Supplier Knowledge Base Content
Currently, our Supplier “How To” or Knowledge Base content can be accessed through Zendesk within the Scout RFP platform. This content will be moved over to Workday's equivalent space for knowledge content, Workday Community where you can access and download instructions to guide you through your Supplier journey. We will continue to build Scout knowledge through articles, documentation and learning opportunities in this unique space.
We want to assure you that accessing the content will not change from how you are accessing this content today (through the Scout Platform). We expect this change to be live towards the end of August.